Privacy Policy

1What personal information we collect

The kinds of personal information we may collect and hold include:

• Contact and identity details — name, business name, postal and residential address, email address, telephone numbers.
• Property and project information — land location, lot number, stage, dwelling requirements, design preferences and related details.
• Transaction and contract information — purchaser details, contract and settlement information, solicitor or conveyancer details and correspondence.
• Financial and verification information — where relevant to a transaction, information such as deposit and payment details, finance status, and identity verification documents.
• Enquiry and marketing preferences — including whether you are a first home buyer or investor, and your communication preferences (provided at your option).
• Technical and website information — see clause 9 (Cookies and analytics).

We collect sensitive information only where you consent and it is reasonably necessary for our functions, or where we are otherwise permitted or required by law.

You may deal with us anonymously or by pseudonym — for example when making a general enquiry. However, we generally cannot provide our services, or enter into or perform a contract, without appropriate personal information.

2How we collect personal information

We collect personal information directly from you wherever reasonable and practicable — for example when you complete a form (in person or online), contact us by telephone, email or in person, attend a display or site, subscribe to our mailing list, or enter a promotion.

We may also collect personal information from third parties where you would reasonably expect it or where you have consented, including from our related entities, real estate agents, referrers, brokers, solicitors and conveyancers, and publicly available sources. We collect personal information only by lawful and fair means.

If we receive unsolicited personal information that we could not have collected under the APPs, we will destroy or de-identify it if it is lawful and reasonable to do so.

3Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

• provide our property development, land and housing products and related services;
• respond to your enquiries and communicate with you;
• prepare, enter into and perform contracts, including sale and settlement processes;
• verify identity where required, including to meet obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) where applicable;
• manage our customer relationships and maintain our records;
• improve our products, services and website;
• provide you with marketing and information about products or services that may interest you (see clause 6);
• manage complaints, disputes and legal claims; and
• comply with our legal and regulatory obligations, and any related purpose you would reasonably expect.

4Who we disclose personal information to

We may disclose personal information to:

• our related bodies corporate, including IP Sales Pty Ltd trading as Impressive Property Sales and Impressive Property Group Pty Ltd;
• builders, contractors, consultants, surveyors, engineers, planners and other service providers engaged in connection with a project or your requirements;
• real estate agents, solicitors, conveyancers, brokers, financiers and settlement platforms;
• technology and service providers, including cloud hosting, CRM, email, marketing and data-analytics providers;
• mail houses, couriers and delivery providers;
• government agencies, authorities, councils and utility providers where required in connection with a project or approval;
• our professional advisers, including accountants, auditors and lawyers; and
• any person or body where required or authorised by law, or with your consent.

We do not sell your personal information, and we do not disclose it to third parties for payment, profit or advantage.

5Overseas disclosure

Some of our service providers, particularly cloud hosting, email, CRM and analytics providers — may store or process personal information outside Australia. Based on our current arrangements, the countries in which recipients are likely to be located are the United States, Singapore, Ireland, New Zealand.

Before disclosing personal information overseas, we take steps that are reasonable in the circumstances to ensure the recipient does not breach the APPs, including through contractual protections. Under section 16C of the Privacy Act, we may remain accountable for an overseas recipient’s handling of your personal information.

6Direct marketing

We may use and disclose your personal information (other than sensitive information without your consent) to provide you with marketing communications about our products, services and projects that may be of interest to you, where you would reasonably expect us to do so or where you have consented.

Every commercial electronic message we send will identify us and include a functional unsubscribe facility, in accordance with the Spam Act 2003 (Cth). Any telemarketing is conducted in accordance with the Do Not Call Register Act 2006 (Cth).

You may opt out of marketing at any time by using the unsubscribe link, or by contacting our Privacy Officer using the details in clause 12. We will action your request within a reasonable period. You may also ask us to tell you the source of information we used to market to you.

7Security, retention and destruction

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include restricted physical access to our premises, access controls and password protection, firewalls and secured databases, and confidentiality obligations on our staff and contractors.

We retain personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are required to retain it by law (for example, taxation, corporations, consumer, property and anti-money-laundering record-keeping obligations). When it is no longer needed or required to be retained, we will destroy it or ensure it is de-identified.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, information you send to us over the internet is sent at your own risk.

8Data breaches

We maintain a data breach response plan. If we suspect a data breach has occurred, we will assess it promptly.

Where a breach is likely to result in serious harm to any individual whose personal information is involved, and we are unable to prevent that likely harm through remedial action, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act.

9Cookies, analytics and online tracking

Our website uses cookies and similar technologies. A cookie is a small file placed on your device that allows a website to recognise your browser and remember certain information.

We may use:

• Essential cookies — required for the website to function;
• Analytics cookies and tools — such as Google Analytics, etc., to understand how visitors use our website; and
• Advertising and remarketing technologies — such as Google Ads / Meta Pixel, etc., which may allow our advertisements to be shown to you on other websites and platforms.

Some of this information may be personal information, or may be combined with other information to identify you. These tools are provided by third parties who handle information under their own privacy policies.

You can set your browser to refuse or delete cookies. If you do, some parts of our website may not function properly.

10Automated decision-making

Where IPD uses computer programs to make, or substantially and directly assist in making, decisions that could reasonably be expected to significantly affect your rights or interests, the kinds of personal information used and the kinds of decisions made are: [describe].

This clause is included to meet the automated decision-making transparency requirements introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth), which apply from 10 December 2026.

11Accessing and correcting your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact our Privacy Officer using the details in clause 12.

We will verify your identity and respond within a reasonable period — ordinarily within 30 days. We do not charge for making a request, although we may charge a reasonable fee for the cost of providing access. If we refuse access or correction, we will give you written reasons and tell you how to complain.

12Contact us and how to complain

Privacy Officer — Impressive Property Developments Pty Ltd

• Email: admin@impressivepropertydevelopments.com.au
• Phone: 1300 823 796
• Post: Suite F127, 24-32 Lexington Drive, Bella Vista NSW 2153 If you believe we have breached the APPs, please make a complaint in writing to our Privacy Officer with details of your concern. We will acknowledge your complaint, investigate it and respond within a reasonable period, ordinarily within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au    ·    Phone: 1300 363 992    ·    Post: GPO Box 5218, Sydney NSW 2001

13Third-party links

Our website may contain links to third-party websites. Those websites are not covered by this Privacy Policy and we are not responsible for their content or privacy practices. You should review the privacy policy of any website you visit.

14Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on our website and applies from its effective date. We encourage you to review it periodically.

Impressive Property Developments Pty Ltd

ABN 28 621 209 578    ·    © 2026 Impressive Property Developments Pty Ltd